Returning supplier-shipped goods
If you (the Customer) wish to return an item that was shipped directly from our supplier/artist/craftsperson, then please contact IOSF Otter Shop in the first instance (Tel: 44 [0]1471822487, E: quoting your order number.  We (IOSF Otter Shop) will put you in contact with the supplier of the goods purchased, so that arrangements can be made accordingly.

Please also check our FAQs page regarding returns