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What types of payment do you accept? Details
   
You can pay for your orders as follows:

• Credit or debit cards
• PayPal Express
When will my order be delivered? Details
    Orders received by 12.00 will be shipped that day (Monday to Friday), otherwise orders will be sent...
About Gift Aid Details
    I confirm I have paid or will pay an amount of Income Tax and/or Capital Gains Tax for each tax...
Shipping method Details
    All items are standard delivery (via Royal Mail Air Mail for overseas orders).
UK only Next Day...
What happens to my telephone number and email address? Details
    We do not share your details with a third party.  We will only use these to contact you about your order, unless you sign up to receive e-news/emails from us.
Having problems with this site? Details
    Please do not hesitate to contact us if you have any problems using the Otter Shop. 
Returning supplier-shipped goods Details
   
If you (the Customer) wish to return an item that was shipped directly from our supplier/artist/craftsperson, then please contact IOSF Otter Shop in the first instance (Tel: 44 [0]1471822487, E: enquiries@otter.org) quoting your order number.  We (IOSF Otter Shop) will put you in contact with the supplier of the goods purchased, so that arrangements can be made accordingly.

Please also check our FAQs page regarding returns
International Shipping Zones Details
   

Royal Mail International Zone 1:
North America, South America, Africa, the Middle East, the Far East and South East Asia.

Royal Mail International Zone 2:
Australia     
Belau, British Indian Ocean Territory
Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island
Fiji, French Polynesia, French South Antarctic Territory     
Keeling, Kiribati
Macao, Nauru Island, New Caledonia
New Zealand, New Zealand Antarctic Territory
Niue Island, Norfolk Island, Norwegian Antarctic Territory
Papua New Guinea     
People's Democratic Republic of Laos     
Pitcairn Island
Republic of Singapore, Solomon Islands     
Tahiti, Tokelau Islands, Tonga, Tuvalu
US Samoa, Western Samoa
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If you have not used the Otter Shop before you will need to register for it to recognise your...
Invalid telephone number or country code Details
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Are all of your products in stock? Details
    When a product is out of stock it is usually marked as such. Products are generally restocked...
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