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| What types of payment do you accept? |
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You can pay for your orders as follows:
• Credit or debit cards
• PayPal Express
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| When will my order be delivered? |
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Orders received by 12.00 will be shipped that day (Monday to Friday), otherwise orders will be sent... |
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| About Gift Aid |
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I confirm I have paid or will pay an amount of Income Tax and/or Capital Gains Tax for each tax... |
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| Delivery method |
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All items are standard delivery via Royal Mail (Air Mail for overseas orders).
UK only Next Day... |
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| What happens to my telephone number and email address? |
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We do not share your details with a third party. We will only use these to contact you about your order, unless you sign up to receive e-news/emails from us.
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| Having problems with this site? |
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Please do not hesitate to contact us if you have any problems using the Otter Shop.
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| I cannot proceed to the payment page |
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To avoid unwanted advertising windows, many browsers are set to block popup windows by... |
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| My email address is not recognised |
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If you have not used the Otter Shop before you will need to register for it to recognise your... |
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| Invalid telephone number or country code |
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If you see this message please enter your telephone number in the... |
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| Are all of your products in stock? |
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When a product is out of stock it is usually marked as such. Products are generally restocked... |
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| Can my order be delivered to someone else? |
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You can send someone a gift by entering their name and address as the Different Shipping Address... |
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| We're sorry, but there are no shipping options for your address. If desired, you can contact us and we'll try to provide you with a customized shipping option.", why is this? |
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One of the reasons this may happen is because the weight of the order has exceeded the limit... |
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