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| What types of payment do you accept? |
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You can pay for your orders as follows:
• Credit or debit cards
• PayPal Express
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| When will my order be delivered? |
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Orders received by 12.00 will be shipped that day (Monday to Friday), otherwise orders will be sent... |
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| About Gift Aid |
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I confirm I have paid or will pay an amount of Income Tax and/or Capital Gains Tax for each tax... |
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| Shipping method |
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All items are standard delivery (via Royal Mail Air Mail for overseas orders).
UK only Next Day... |
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| What happens to my telephone number and email address? |
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We do not share your details with a third party. We will only use these to contact you about your order, unless you sign up to receive e-news/emails from us.
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| Having problems with this site? |
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Please do not hesitate to contact us if you have any problems using the Otter Shop.
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| Returning supplier-shipped goods |
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If you (the Customer) wish to return an item that was shipped directly from our supplier/artist/craftsperson, then please contact IOSF Otter Shop in the first instance (Tel: 44 [0]1471822487, E: enquiries@otter.org) quoting your order number. We (IOSF Otter Shop) will put you in contact with the supplier of the goods purchased, so that arrangements can be made accordingly.
Please also check our FAQs page regarding returns
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| I cannot proceed to the payment page |
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To avoid unwanted advertising windows, many browsers are set to block popup windows by... |
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| My email address is not recognised |
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If you have not used the Otter Shop before you will need to register for it to recognise your... |
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| Invalid telephone number or country code |
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If you see this message please enter your telephone number in the... |
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| Are all of your products in stock? |
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When a product is out of stock it is usually marked as such. Products are generally restocked... |
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| Can my order be delivered to someone else? |
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You can send someone a gift by entering their name and address as the Different Shipping Address... |
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