||You can cancel your order at any time up to 14 days after the day of delivery. You do not have to give any reason for cancellation, however, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights:
- for example, if the goods are faulty or misdescribed.
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns should be indicated beforehand with THE OTTER SHOP customer service department. All goods must be returned to THE OTTER SHOP address.
Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete or damaged goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.
If the right to withdrawal is exercised, THE OTTER SHOP will make every effort to refund the customer within 30 days.