International Otter Survival Fund Information

This site is completely secure for credit card transactions. All orders will be despatched the next working day.

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About Us IOSF are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at iosf@otter.org.

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling We can deliver goods to destinations within and outside the UK : Goods are delivered by Royal Mail or Parcelforce : Items are normally despatched within 3 business days : International orders vary in the number of days until delivery.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days . International orders vary in the number of days until delivery.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction and ensure all our products are of the highest quality.

Reaching Us If you need to reach us, please email us on otterHQ@aol.com or alternatively, you can call on 01471 822 487 (International +44 <phone without first zero>) or fax us on01471 822 487 or write to us at

International Otter Survival Fund

Skye Environmental Centre Ltd

7 Black park

Broadford

Isle of Skye

IV49 9DE

United Kingdom

Privacy Policy IOSF do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.

Returns Policy Our 30 day no-quibble guarantee: If you return the product in its original condition, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods. If you return a product to us which is faulty, which you did not order or for any other reason which is our fault, we will also pay for cost of the return postage.

Remember to indicate whether you wish to have a refund of your purchase, or whether you wish for a replacement product(s) to be sent out.

Please ensure that the goods are packed securely, using the original packaging where possible. Please use Royal Mail First Class Recorded Delivery. IOSF cannot be held responsible for returned items that go missing in the post.

When returning goods please phone us on 01471 822 487, or email on otterhq@aol.com to let us know that you wish to return a product. If you require a replacement we can advise you on stock availability.

The address for all product returns is: IOSF, 7 Black Park, Broadford, Isle of Skye, Scotland, IV49 9DE

This site is completely secure for credit card transactions. All orders will be despatched the next working day