What types of payment do you accept? Details
   
You can pay for your orders as follows:

Credit or debit cards
PayPal Express
When will my order be delivered? Details
    Orders received by 12.00 will be shipped that day (Monday to Friday), otherwise orders will be sent...
About Gift Aid Details
    I confirm I have paid or will pay an amount of Income Tax and/or Capital Gains Tax for each tax...
Delivery method Details
    All items are standard delivery via Royal Mail (Air Mail for overseas orders).
UK only Next Day...
What happens to my telephone number and email address? Details
    We do not share your details with a third party.  We will only use these to contact you about your order, unless you sign up to receive e-news/emails from us.
Having problems with this site? Details
    Please do not hesitate to contact us if you have any problems using the Otter Shop. 
I cannot proceed to the payment page Details
    To avoid unwanted advertising windows, many browsers are set to block popup windows by...
My email address is not recognised Details
   

If you have not used the Otter Shop before you will need to register for it to recognise your...

Invalid telephone number or country code Details
    If you see this message please enter your telephone number in the...
Are all of your products in stock? Details
    When a product is out of stock it is usually marked as such. Products are generally restocked...
Can my order be delivered to someone else? Details
    You can send someone a gift by entering their name and address as the Different Shipping Address...
We're sorry, but there are no shipping options for your address. If desired, you can contact us and we'll try to provide you with a customized shipping option.", why is this? Details
    One of the reasons this may happen is because the weight of the order has exceeded the limit...